About Shopwave

Shopwave powers retail and restaurant businesses at global scale. Our vertically integrated suite of applications, empower brands to scale and operate effortlessly, whilst enhancing customer success.

  • 4000+ Customers

    Supporting everyone, from local pop-ups to global chains.

  • 45+ Countries

    Compatibility across multiple languages, currencies and tax rules.

  • 200+ Investors

    Including Telefonica, Fuel Ventures and Ironbridge Capital Partners.

  • 1000+ Partners

    Connecting on-premise, cloud and multi-cloud apps at global scale.

Our Story

Shopwave was founded in 2013 by Ben Brown and Julian Polzella following the acquisition of their startup, VouChaCha, by Monetise (LSE) and Fiserv (NYSE). At the time of acquisition, VouChaCha worked with over 2,000 retailers, managing mobile coupon distribution and redemption. These customers all had one universal frustration: they hated their current POS platform and believed it was holding back their business. App integration by customers using NCR, Oracle and other legacy POS platforms was the most significant cause of frustration.

Our Aims

Shopwave's culture is powered by creativity, curiosity, leadership, and innovation. Our core aims are to:

  1. Empower retail and restaurant brands to scale, operate effortlessly and delight their customers.
  2. Enable app and data integration at 1/5 of the cost compared to legacy retail technology platforms.
  3. Operate with a data-first and open innovation culture.
  4. Open every engineering data point we use to build Shopwave to our customers and partners without any restrictions.
  5. Provide industry-leading developer tooling and support, including open office hours via Slack or in-person with our engineering team.
  6. Deliver market-leading NPS, reliability, uptime, support and security.
  7. Invest heavily in R&D and engineering.

Shopwave ICP and scale up academy

Our ideal customer profile is:

  1. Leading retail and restaurant brands with a desire to innovate.
  2. $30m - $2bn in annual revenue.
  3. Complexity or challenge to physical estate, operating model, data stack or integrations.

Have ambition to grow to this scale but are just starting out? Join our scale up academy for deep discounts and education to help you achieve your goals.

ESG Policy

At Shopwave, we are guided by fundamental values that shape our approach to revolutionising retail technology: Inclusion, Innovation, Collaboration, and Wellness. These principles steer our mission to simplify, secure, and make financial transactions more accessible for everyone.

We recognise the critical role of managing Environmental, Social, and Governance (ESG) risks and opportunities in advancing our strategy and delivering value to our stakeholders. Our ESG strategy mirrors Shopwave's commitment to these principles, categorising them into four key areas: Responsible Business Practices, Social Innovation, Employee & Culture, and Environmental Sustainability.

We at Shopwave understand the importance of embedding our values at every level of the organisation. This commitment is evident in our dedication to fostering diverse perspectives within our board, leadership team, and workforce. Our executive management is consistently involved in addressing Shopwave’s ESG priorities, encompassing risks and opportunities.

ESG Values

At Shopwave, our core ESG values are:

  1. Fostering Economic Opportunities for Customers: We're dedicated to empowering our customers with tools and services that drive their business success.
  2. Emphasising Total Wellness for Employees: Our team's well-being is a priority, and we strive to support their physical, mental, and emotional health.
  3. Simplifying Philanthropy for Customers and Employees: We make it easier for our community to contribute to causes they care about.
  4. Responsible Environmental Management: We're committed to minimising our ecological footprint through sustainable practices.
  5. Cultivating a Learning and Development Culture: Continuous growth and development are at the heart of our ethos.
  6. Championing Diversity, Inclusion, Equity, and Belonging: We celebrate diverse perspectives and create an inclusive environment where everyone feels valued.
  7. Prioritising Efficient and Renewable Energy: Our commitment to sustainability includes a focus on using energy resources more efficiently and sustainably.

Diversity and Inclusion Policy

Our strength lies in our diversity – embracing people from all racial, ethnic, and cultural backgrounds, genders, sexual orientations, veteran statuses, and abilities.

Fostering an engaging and inclusive culture where everyone can thrive and be their authentic selves is pivotal to our success. This commitment not only enhances shareholder value but also aligns with our mission to democratise financial services for all.