Shopwave: Frequently Asked Questions

Is it easy to migrate from my existing POS and apps to Shopwave?

Yes, Shopwave can handle seamless global transformation projects including rip and replace of current hardware, data migration, physical install and staff training with zero disruption to sales.

What countries does Shopwave support?

Shopwave supports and can manage global rollouts covering multiple languages, currencies and tax rules in the following territories: Americas (Brazil, Canada, Mexico, Puerto Rico, United States of America), APAC (Australia, Hong Kong, Japan, Malaysia, New Zealand, Singapore), Europe (Austria, Finland, Lithuania, Slovakia, Belgium, Germany, Luxembourg, Slovenia, Bulgaria, Gibraltar, Liechtenstein, Spain, Croatia, Greece, Malta, Sweden, Cyprus, Hungary, Netherlands, Switzerland, Czech Republic, Iceland, Norway, United Kingdom, Denmark, Ireland, Poland, Estonia, Italy, Portugal, France, Latvia, Romania), Middle-East (United Arab Emirates, KSA, Israel). Outside of the geographies listed above, we are able to operate on bespoke terms under enterprise contracts.

What sales formats does Shopwave support? Does Shopwave have a self serve kiosk? Can Shopwave integrate with eCom?

Yes, Shopwave offers apps and hardware covering the below commerce formats: self serve kiosk, counter POS, mobile POS, order from table, headless POS, order using personal device / BYOD, online and omni-channel integrations via eCom / Deliverect / Uber Eats / Deliveroo etc.

Can Shopwave integrate with my enterprise apps. Does Shopwave have an open API? Can I integrate our own apps and data sources/destinations?

Yes, Shopwave features over 100 integrations out of the box. We also build custom and bespoke integrations for most of our customers. Shopwave operates a data first ethos. Every data point we use to build the service is available to our customers and partners without any restrictions in place to hold back innovation. Want to build your own headless POS, gift card or loyalty service? Maybe something more ambitious? We provide developer tools including API playground, ELT, reverse ETL, data modelling and an open office via Slack with our engineering team to help you achieve your mission.

Can I chose our own payment provider?

Yes, Shopwave supports all leading global acquirers and payment providers including Adyen, Stripe, PayPal, Zettle, Square and Sumup. All Shopwave applications feature the Shopwave PSP and Payment Gateway. This enables you to switch payment providers in a matter of seconds, with the ability to run multiple providers under the same account. We are happy to provide independent advice regarding the best payment terminal hardware, acquirer or service for your needs.

Does Shopwave offer inventory management?

Yes, Shopwave features cloud inventory management, a stock take app and the ability to sync with all leading ERP platforms.

Does Shopwave have different POS apps for retail and restaurants?

Shopwave believes the best way to build sustainably without incurring technical debt is to have a single app that can support all retail formats that can be configured to your needs remotely. We specialise in the below verticals: QSR food and beverage, speciality retail and supermarkets. Many of our customers will combine multiple app formats at a single site e.g. department stores or supermarkets with cafes. Many of our competitors have multiple apps because they acquired and rebranded apps providing functionality they lacked. Managing multiple apps over separate architectures like this slows down their ability to innovate, customise or combine order formats. Have you been quoted 6 months wait for a feature, customisation or integration? You waited, it hasn't been released as promised? We feel your pain and can solve it.

Can Shopwave handle complex QSR multi-zone and dark kitchens with kitchen display screens?

Yes, Shopwave KDS enables you to prep, rapid-fire, over complex setups at scale. Delivering expo, prep zone and customer collection screens. We make your kitchen paperless, adding advanced features such as area load balancing, time-based alerts, prep time tracking and remote order management.

I have a live transformation project that is failing, can Shopwave help?

Yes, Shopwave feels your pain and understands your stress. 70% of our business is fixing failed projects and broken promises, especially around integrations. Complex data stacks or physical estates, expanding globally or into franchise operations, often compound challenges. These challenges make you our ideal customer. Need advice? Book a Zoom meeting or come and meet us in person for Shopwave office hours. Feeling stressed and need C-level help? Let us know, and our CEO and CTO will take you for a tea, coffee or whisky of your choice.

I'm interested but not ready to purchase, stuck in a contract, don't have budget or am afraid of risk?

Shopwave is here to build relationships over the long term. We do not employ high-pressure sales tactics, SDRs or outsourced sales execs. We understand your time is valuable and put a senior business analyst in place from day one to help you plan for the future and deliver customer success.

How do I get started?

Book a meeting or submit your RFP.